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Montreal, Canada

User Experience & Interface Designer
Location: Montreal, QC

About Visual 2000

Visual 2000 International Inc. provides End-2-End software to renowned apparel, footwear and fashion accessory companies. Our comprehensive suite of business solutions provides retailers, brands and manufacturers with the tools they need to compete in today's omni-channel marketplace. More than 500 companies around the world take advantage of Visual 2000's advanced ERP, PLM, supply chain management, warehouse optimization and business intelligence software.  Visual 2000 is searching for a UX/UI designer to revamp their software suite.

User Experience and Interface Designer
The User Experience and Interface designer will work closely with head developers, trainers and marketing officers to revamp the Visual 2000 suite of fashion software, currently used by over 500 top fashion brands today.

Job Description

  • Understand the functionalities and user interactions within the Visual 2000 suite
  • Design elegant and beautiful solutions to UX/UI challenges, for more balanced functionalities, features and flow.
  • Rework current software suite to create one overall UI concept for all Visual 2000 modules
  • Analyze and report on current client behavior and user interaction in order to rework UX
  • Wire frame creation, mockups and prototyping
  • Demonstrate understanding and experience with user-centered design patterns, methodologies & best practices

Skills and Experience

  • 4+ years in the industry as a UX/UI designer
  • Bachelor’s degree or equivalent in graphic design, interaction design, web design
  • Demonstrate ability to work collaboratively with various team members
  • Strong problem solving skills and comfortable working with complex software systems
  • Passionate about design and technology
  • Excellent communication and interpersonal skills
  • Abreast of industry trends, retail design experience an asset
  • Strong analytical skills with attention to detail; and ability to work within pre-defined processes

This position is on a contractual basis and duration will be determined and agreed upon

TECHNICAL SUPPORT REPRESENTATIVE
This position is responsible for performing in-depth ERP application technical support via telephone, written correspondence and electronic media delivering a high level of resolution on first customer contact.

The TSR provides service and support for medium to complex products under general supervision. The TSR communicates with customers who possess a wide range of skill levels. At a peer level, works with team senior TSR to orchestrate and communicate issues appropriately.

As the first point of contact for the customer, this role requires a general understanding and experience in management software, CRM trouble ticket tools, remote control software, troubleshooting and customer handling techniques to resolve at least 80% of initial calls on-line, without having to escalate to Level 2 Technical Support team.

RESPONSIBILITIES
Initial problem isolation and resolution for requests and problems.
Visual 2000 products troubleshooting, problem isolation and resolution.
Client configuration assistance using PC Remote connectivity tools.
Provide initial support, service and assistance of client configuration hardware and supported applications including:

  • WIN XP, WIN2000/2003 and Peripherals, including network printers and configuration assistance.
  • Limited system performance tuning.
  • Remote connectivity assistance for Visual 2000 products / PC application support.
  • Application installation and configuration assistance
  • Functionality support.
  • Fault isolation for all defects / issues.
  • Accept, validate and log calls from authorized users.
  • Fully document all calls, including all resolution steps.
  • Set expectations by notifying call initiator of call status, including general updates, action plan, next steps and call closure.
  • Track calls to ensure that responses are timely and escalated in accordance with the company's escalation procedures.
  • The TSR ensures support procedures are followed at all times; identifies fixes and follows the process to update the company's knowledge base.

REQUIREMENTS
Must speak English and French.
Minimum 2 years of college, or related training or Minimum 1 year related work experience required in a technical support environment.
General understanding of business processes: Sales, Inventory, Accounting, Manufacturing, etc.
Minimum 1 years of hands-on PC applications support including:

  • LAN/WAN technology and applications used in LAN/WAN environment.
  • Operating Systems experience
  • Desktop Applications experience
  • Proficient in MS Suite of Office Products such as Word and Excel.

Demonstrated strong interpersonal, written and verbal communication skills are required in order to communicate with a variety of people.
Excellent customer service and advanced problem solving ability.
Strong organizational skills with the ability to manage multiple tasks and changing priorities.

SOFTWARE IMPLEMENTER- PLM SPECIALIST
SOFTWARE IMPLEMENTER- PLM SPECIALIST

A leading provider of Apparel Software Solution is currently looking for a PLM Specialist with the following qualifications to join its team:

ROLES AND RESPONSIBILITIES:
-Understand and manage customer requirements
-Define and implement plans to meet customer expectations
-Monitor the implementation progress
-Provide Training and assistance as needed
-Ensure contract compliance and customer satisfaction

REQUIRED SKILLS:
-BS or MS in Business Administration, Information Technology, similar degree or Equivalent work experience in a related area
-Proactive attitude
-Team player
-Interpersonal skills
-Fast learner

OTHER SKILLS AND REQUIREMENTS:
-Experience in a customer support role
-Experience in the Apparel industry
-Bilingual English and French
-Willing to travel on as needed basis to project and client locations

Compensation: Salary, Group Insurance

Apparel Software Configurator
Status: Full Time

Location: Montréal, QC

Visual 2000 International Inc. provides End-2-End software to renowned apparel, footwear and fashion accessory companies. Our comprehensive suite of business solutions provides retailers, brands and manufacturers with the tools they need to compete in today's omni-channel marketplace. More than 500 companies around the world take advantage of Visual 2000's advanced ERP, PLM, supply chain management, warehouse optimization and business intelligence software. Visual 2000 is searching for a configurator oversee the implementation our apparel software to our renowned fashion customers.

Roles and Responsibilities

  • Understand apparel industry processes
  • Understand customer configuration requirements
  • Define and implement configuration to meet customer expectations
  • Manage multiple projects to complete configuration on time
  • Write documentation on new configuration for customers
  • Provide Training and assistance if needed

Required Skills

  • Information Technology or similar degree or Equivalent work experience in a related area
  • Working knowledge of Word and Excel
  • Proactive attitude and team player
  • Open minded to find solutions to configuration issues
  • Interpersonal skills
  • Fast learner

Other Skills and Requirements

  • Experience in the Apparel industry,
  • Bilingual English and French (written and spoken)

Visual provides its employees with

  • Competitive salaries and performance-based incentives
  • A comprehensive benefits package
  • In-house training as well as paid external courses
  • The opportunity to develop yourself professionally and personally,
  • A positive and friendly work environment

Apply at: https://www.visualnext.com/careers/ Or Call: 1-800-386-4006

Apparel Software Developer
Status: Full Time

Location: Montréal, QC

Visual 2000 International Inc. provides End-2-End software to renowned apparel, footwear and fashion accessory companies. Our comprehensive suite of business solutions provides retailers, brands and manufacturers with the tools they need to compete in today's omni-channel marketplace. More than 500 companies around the world take advantage of Visual 2000's advanced ERP, PLM, supply chain management, warehouse optimization and business intelligence software. The Software Developer’s role is to research, design, implement, and test software.

Some of the responsibilities include:

  • Contribute to systems development life cycle (SDLC) of Visual software applications - prototyping, analysis, design, programming and testing Visual Business Solutions.
  • Engage in writing, modifying, testing Visual software to meet specific client's requirement.
  • Utilize the design specifications to acquire software to meet its functional objective
  • Integrate third party solution to the Visual 2000 suite.

We are looking for:

  • General Programming Skills
  • Information Analysis
  • Problem Solving
  • Software Algorithm Design
  • Software Performance Tuning
  • Software Design
  • Software Debugging
  • Software Development Fundamentals
  • Software Documentation
  • Software Testing

Programming Languages and Experience:

  • HTML5, JavaScript, ASP.NET Web API, ASP.NET MVC5
  • Database: Microsoft SQL server
  • Systems: Windows Server
  • Education:  University Bachelor Degree - Computer Science
  • Experience in an apparel or footwear environment, general knowledge of ERP, PLM software, are very
  • strong assets.

Visual provides its employees with:

  • Competitive salaries and performance-based incentives
  • A comprehensive benefits package
  • In-house training as well as paid external courses
  • The opportunity to develop yourself professionally and personally
  • A positive and friendly work environment
Apparel Software Implementation & Trainer
Status: Full Time

Location: Montréal, QC

Visual 2000 International Inc. provides End-2-End software to renowned apparel, footwear and fashion accessory companies. Our comprehensive suite of business solutions provides retailers, brands and manufacturers with the tools they need to compete in today's omni-channel marketplace. More than 500 companies around the world take advantage of Visual 2000's advanced ERP, PLM, supply chain management, warehouse optimization and business intelligence software.  Visual 2000 is searching for a Product Lifecycle Management (PLM) Specialist to implement and train our renowned fashion customers on our apparel software.

Roles and Responsibilities:

  • Understand and manage customer requirements,
  • Define and implement plans to meet customer expectations,
  • Monitor the implementation progress,
  • Provide Training and assistance as needed
  • Ensure contract compliance and customer satisfaction.

Required Skills:

  • BS or MS in Business Administration, Information Technology, similar degree or Equivalent work
  • experience in a related area
  • Proactive attitude
  • Team player
  • Interpersonal skills
  • Fast learner

Other Skills and Requirements:

  • Experience in a customer support role,
  • Experience in the Apparel industry working experience,
  • Bilingual English and French,
  • Willing to travel on as needed basis to Project and client locations

Visual provides its employees with:

  • Competitive salaries and performance-based incentives
  • A comprehensive benefits package
  • In-house training as well as paid external courses
  • The opportunity to develop yourself professionally and personally,
  • A positive and friendly work environment
Apparel Customer Service Specialist
Status: Full Time

Location: Montréal, QC

Visual 2000 International Inc. provides End-2-End software to renowned apparel, footwear and fashion accessory companies. Our comprehensive suite of business solutions provides retailers, brands and manufacturers with the tools they need to compete in today's omni-channel marketplace. More than 500 companies around the world take advantage of Visual 2000's advanced ERP, PLM, supply chain management, warehouse optimization and business intelligence software. The Customer Service Specialist acts as the first point of contact for Visual customers requiring assistance. Under the supervision of their team leader, the support team handles customer inquiries, and resolve basic support issues for the different Visual modules.

Roles and Responsibilities:

  • Communicating with customers, mainly via phone, email, and remote connection tools
  • Investigating and troubleshooting issues, making sure they are resolved in a timely fashion
  • Following up on assigned issues, from reception to resolution
  • Keep customers informed with general updates, action plan, and issue closure
  • Deploying and configure Visual modules on the customers’ environments
  • Following the established support procedures at all times.

What we are looking for:

  • Fluency in French and English
  • Strong interpersonal and communication skills (verbal and written)
  • Dedication to the customer satisfaction
  • Demonstrated problem solving, multitasking, and priority management abilities
  • General understanding of business processes (sales, accounting, purchasing, etc.)
  • Capacity and willingness to learn
  • Proficiency with various software applications

Visual provides its employees with:

  • Competitive salaries and performance-based incentives
  • A comprehensive benefits package
  • In-house training as well as paid external courses
  • The opportunity to develop yourself professionally and personally
  • A positive and friendly work environment

London, United Kingdom

SOFTWARE IMPLEMENTER- PLM SPECIALIST
SOFTWARE IMPLEMENTER- PLM SPECIALIST

Visual 2000, the leading provider of Apparel Software Solution is currently looking for a PLM Specialist with the following qualifications to join its team:

ROLES AND RESPONSIBILITIES:
-Understand and manage customer requirements
-Define and implement plans to meet customer expectations
-Monitor the implementation progress
-Provide Training and assistance as needed
-Ensure contract compliance and customer satisfaction

REQUIRED SKILLS:
-BS or MS in Business Administration, Information Technology, similar degree or Equivalent work experience in a related area
-Proactive attitude
-Team player
-Interpersonal skills
-Fast learner

OTHER SKILLS AND REQUIREMENTS:
-Experience in a customer support role
-Experience in the Apparel industry
-Willing to travel on as needed basis to project and client locations

Compensation: Salary, Group Insurance

SOFTWARE IMPLEMENTER- ERP SPECIALIST
SOFTWARE IMPLEMENTER- ERP SPECIALIST

Visual 2000, the leading provider of Apparel Software Solution is currently looking for an ERP Specialist with the following qualifications to join its team:

ROLES AND RESPONSIBILITIES:
-Understand and manage customer requirements
-Define and implement plans to meet customer expectations
-Monitor the implementation progress
-Provide Training and assistance as needed
-Ensure contract compliance and customer satisfaction

REQUIRED SKILLS:
-BS or MS in Business Administration, Information Technology, similar degree or Equivalent work experience in a related area
-Proactive attitude
-Team player
-Interpersonal skills
-Fast learner

OTHER SKILLS AND REQUIREMENTS:
-Experience in a customer support role
-Experience in the Apparel industry
-Willing to travel on as needed basis to project and client locations

Compensation: Salary, Group Insurance

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