APPAREL CUSTOMER SERVICE SPECIALIST

Status: Full Time

Location: Montréal, QC

Visual 2000 International Inc. provides End-2-End software to renowned apparel, footwear and fashion accessory companies. Our comprehensive suite of business solutions provides retailers, brands and manufacturers with the tools they need to compete in today's omni-channel marketplace. More than 500 companies around the world take advantage of Visual 2000's advanced ERP, PLM, supply chain management, warehouse optimization and business intelligence software. The Customer Service Specialist acts as the first point of contact for Visual customers requiring assistance. Under the supervision of their team leader, the support team handles customer inquiries, and resolve basic support issues for the different Visual modules.

Roles and Responsibilities:

  • Communicating with customers, mainly via phone, email, and remote connection tools
  • Investigating and troubleshooting issues, making sure they are resolved in a timely fashion
  • Following up on assigned issues, from reception to resolution
  • Keep customers informed with general updates, action plan, and issue closure
  • Deploying and configure Visual modules on the customers’ environments
  • Following the established support procedures at all times.

What we are looking for:

  • Fluency in French and English
  • Strong interpersonal and communication skills (verbal and written)
  • Dedication to the customer satisfaction
  • Demonstrated problem solving, multitasking, and priority management abilities
  • General understanding of business processes (sales, accounting, purchasing, etc.)
  • Capacity and willingness to learn
  • Proficiency with various software applications

Visual provides its employees with:

  • Competitive salaries and performance-based incentives
  • A comprehensive benefits package
  • In-house training as well as paid external courses
  • The opportunity to develop yourself professionally and personally
  • A positive and friendly work environment